Careful Movers Ltd

The warnings started when sales guy seemed careless and did not offer and details of move. For example how should I prepack? Do I get any free boxes etc.Was going to use Chelmsford Removals but they were booked out (probably because they are a decent company). Anyway, they told me on the phone (prebooking) to sign the quote form and fax it. Warning: they did not mention the small box on form that you must fill in to be insured above £50 per item! They turned up late and told me some excuse about a breakdown, they guys seemed polite but then they broke a £1,200 marble table! After that they apologized and told me that it would come from their own personal pay. From there they were taking fag breaks every few minutes and the delivery took till 10pm! Only me & partner of us to move home (no kids)! I called them on the day of breakage and sent forms off 1st class 2 days later (Monday). I was then fobbed off for 3 months and never called back as promised. They tell me that the small box was not filled in and so they will not pay out for my broken £1,200 table! Never got a written apology. As they are probably avoiding liability. I have taken this to The National Guild of Removers and Storers, useless in this case. Now talking to Ombudsman. Then I guess on to court. I will never use this company again in my lifetime and will advise all my friends to avoid them at all costs.

Service cost: £660